nx Android App and H263p transcoding

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Claudius

• September 01, 2024 08:29

Hi nx, I have the problem that when I want to play bookmarks or objects in the app, they are always played with h263p and a custom resolution. The process takes a long time. I use nx 5.1.5 and 24.1.3. I use 12 cameras from Dahua, Hanwha, vivotek. The error occurs on all cameras. The firmware is up to date on all cameras. This error does not occur on the Windows Desktop Client. Where can I stop the transcoding process in the server?

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  Ruslan Zinatullin

  • September 05, 2024 09:50

  Hi Claudius,

  Thank you, it is a known issue and our developers are working on it. We are planning to include the fix into the next release of the mobile client.

   

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  Claudius

  • September 05, 2024 11:09

  The problem only seems to exist in Android. Can I permanently disable trancoding?

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  Ruslan Zinatullin

  • September 06, 2024 11:08

  Hi Claudius,

  We were able to reproduce the issue on iOS as well. Unfortunately, there is no option to disable transcoding, we have to wait for the next release of the mobile client.

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