Camera Offline Threshold
Answered
Hi Nx,
I have a client that has requested if there is a possible way to set the camera offline threshold before the camera offline trigger is sent either via email, mobile push or desktop notification.
At present there is only a setting as to how often the notification will be sent which they are aware of. They want to be able to trigger an alert 1 to 5 minutes after the cameras been offline.
I can see that there is no setting for this within the client GUI could you kindly advise if this is at all possible
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Hi Tas Maniatis,
The customer can't change this value.
Also, typically, prior to such event, there are first missing RTP packages (no response for 1000 ms) and multiple attempts (6) to reinitialize the RTSP stream, before a Camera goes offline.0 -
Hi Norman,
Thank you for your response.
The customer simply wanted to reduce the amount of alerts that a pushed through.
I am aware of the process and that there is no adjustment at the moment but would be nice if it were a feature in upcoming releases.
Thank you again.
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Hi Tas Maniatis,
In our opinion, network issues are important enough to notify someone about, however you could debate the interval of action. Notifying someone after a device is offline for such a long period is something we wouldn't recommend, since there will be gaps in the recording, which might cause questions if the events aren't known.
If they want to have fewer notifications, they could change this value of the interval of action or disable it completely.
By default, a mobile notification is sent no more than once per 6 hours, while a desktop notification is sent no more than once per 30 seconds, and email no more than once per 6 hours as well.
They could change this value to seconds, minutes, hours or days, with a maximum of no more than once per 9999 days.0 -
I completely understand and agree.
I will let my customer know.
Thanks again Norman.
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