Add new device with RTSP stream fail

In Progress

Follow

Jeremy Chen

• April 19, 2024 10:53

Server version: 6.0.0.38488

In Meta Client 6.0 to add a New RTSP device and type RTSP url in Address field. I've verified the RTSP stream is valid, but the stream fail to show in Nx Client.

Click the "Diagnostic" button, the following error message shows! I reinstalled the server version 6.0.0.38086, everything works fine.

0

• 

  Michael Palmer

  • April 25, 2024 14:13

  Jeremy Chen,

  Thank you for the post, can you confirm for us the last line of your post here where you state "everything works fine" after the reinstall. After the reinstall you no longer see the error/issue with the camera?

  I'd like to confirm that this is the case before planning/taking next steps. Thank you!

  0

  Comment actions Permalink
• 

  Jeremy Chen

  • May 02, 2024 09:34

  It means that when I installed version 6.0.0.38086, I could add an RTSP stream to Nx Server successfully. However, after installing version 6.0.0.38488, I found that I couldn't see the live stream anymore. So, I reverted back to version 38086, and it works again. I just wanted to let you know that the previous version worked fine with the RTSP stream.

  0

  Comment actions Permalink
• 

  Jeremy Chen

  • May 30, 2024 05:47
  • Edited

  Hi Michael,

  The problem root cause is because the Nx server will check RTSP url existence first and then play it if the URL is valid.

  However, because the RTSP stream is from a potable device, the URL will not avaiable before it is requested. It follows the load-on-demand policy for power saving.

  If I play the RTSP url from another player, said VLC, then Nx server can playback the same RTSP, since the URL already exists. 30386 didn't check the existence, so in that version, RTSP can be played successfully.

  Regards

  0

  Comment actions Permalink

Please sign in to leave a comment.