Blank screen Iphone android after update

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    matt woods

    Thanks but I already got a reply from Support saying they are aware of and have organized an app store update within 48 hours to fix the problem caused by the last nx update. So everything you have said is something one would expect to have to do maybe on systems that were not working fine till nx broke them with a poorly tested update.

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    Norman - Nx Support

    Hi matt woods,

    The previous reply was from a spambot. For further information about this issue, I would like to refer to this topic.

    https://support.networkoptix.com/hc/en-us/community/posts/22529033899415-iOS-client-no-cameras-when-connecting-via-Cloud

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    Norman - Nx Support

    Hi matt woods,

    We're happy to inform you that the updated version of the Nx Mobile app is now available on both the Google Play Store and the Apple App Store. We apologize for the delay in getting this resolved, but we're pleased to announce that the issues reported have been addressed in this version.

    Your feedback is incredibly important to us, and we understand the frustration or inconvenience this may have caused. Please accept our sincere apologies for any stress or disappointment you may have experienced.

    Rest assured, we've taken proactive steps internally to prevent similar issues in the future. Additionally, we've implemented measures to expedite any necessary rollbacks faster should such situations arise again.

    Thank you for your patience and understanding as we worked to resolve this matter. 
    We appreciate your continued support.

    Best regards.

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