Nx Witness Roadmap
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Forgive me if this already exists somewhere, but I was not able to find one anywhere on the site. I think it would be nice to have a roadmap of expected features and adjustments for future releases. Even if the features are not necessarily released on time, it can at least give us a chance to see what is coming. Support representatives like myself will often be asked if a particular feature is expected to be available at some point soon, but with no information on future features to be implemented, I have no choice but to respond with "we don't know".
If it does exist, I would love to know where to find it.
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I don't think I've seen many access or VMS providers post roadmaps. Rightfully so, like they could commit a feature as April, someone quotes on it being done by then and then something in QA goes sad and it has to push 2 months, then end user, integrators and developer are all sad.
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I think transparency makes everyone happier. Even if something is pushed back, it at least lets people know. By having something on a roadmap, it at least gives customers an idea on what's on the plate. What is being looked at being implemented and what they can anticipate to be provided in the future. This can even help with potential sales. "Sure, they don't have it at this moment, but they are already looking at the idea of implementing it. We like what the software offers at the moment and when this is eventually added/addressed/improved, it will be the perfect application".
While I'm only a support agent and its not my duty to provide people with upcoming features in more of a pre-sales setting... AS the support agent, I don't like giving "I don't know" answers. It feels as if I can't provide answers to something due to a lack of knowledge when really its simply because, well... There's no way for me to know at the moment. That's more of a personal thing and not really relevant, but on a larger scale it could make not only myself but others that support the software appear as if we don't know anything about the software and where it stands. By having a strong and knowledgeable support, customers can have more faith in the product. After all, the software is only as good as the support that can be provided :-)
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