NX Witness for Mac will not launch on my iMac, but does on my MacBook Air

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Dan Warne

The  NX Witness app for Mac won't launch on my iMac. The icon bounces once and then stops.

It does launch successfully on my MacBook Air which is running the same version of MacOS.  I did notice that on the MBA the icon bounces once, stops and then bounces again which makes me think it is launching a secondary process which is possibly the part that is failing on my iMac. I can't see anything in the system logs about it though and I'm not sure where NX Witness writes its own logs. 

It still fails to launch in a different newly created user account, which suggests to me that there may be an underlying dependency (i.e. a different version of Python or something like that) that isn't being met correctly on the iMac. 

Environment

macOS Sonoma 14.1.2

iMac 24 Inch M1, 2021 

NX Witness for Mac 5.1.1

NX Witness server app5.1.1.37512 running on Windows 11 Pro server connected to PoE switch. 

Network topology: iOS app being used on Wi-Fi via Eero Wi-Fi routers. Server PC and 8 Hikvision cameras connected to 18 port PoE network switch. 

Reproduction scenario

- Install NX Witness for Mac on iMac

- Try to launch it 

Expected result: 

- NX Witness for Mac should launch. 

Actual result:

- It does not launch. It only bounces once in the dock and then stops and no window appears.

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    Norman - Nx Support

    Hi Dan Warne,

    Please note that macOS 14.x isn't supported yet for our software.
    See also, our list of supported operating systems HERE.
    We anticipate to support macOS 14.x in our next major release, v6.0 which is currently scheduled for Q3-2024.

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    Permanently deleted user

    Hi - Similar problem here but I am running Mac OS Monterey 12.7.2.  Same issues as the original poster.  I did however used to have NX on this mac, but it had a problem so deleted it and reinstalled it.  Now it won't open as above.  Does the one bounce thing.  Please help!!!

    Thanks

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    Robin Koch

    Pretty crazy that support for MacOS 14.x takes almost a year to add... It's totally unacceptable, since many laptops are updated to the most recent MacOS version.

     

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    Dan Warne

    I’ve found the latest couple of updates have loaded ok on my Macs running the latest macOS.

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    Robin Koch

    Strange, I still have issues after upgrading to the MacOS14 (M chipset). What are you running, Intel or M chip?

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    Dan Warne

    M1

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    Norman - Nx Support

    Hi Robin Koch,

    I understand your frustration and appreciate the need to support the latest OS versions promptly. However, because our software is used in very sensitive environments, reliability is our top priority. New operating system versions often come with new drivers, libraries, and other dependencies that can significantly impact our software.

    While adding support for a new OS version might seem straightforward, it involves complex changes that must not affect the other OS versions we support. 

    To minimize issues, we add (and drop) OS support with each major release, provided the OS release occurs before our code freeze. For example, macOS 14.x will be supported starting with version 6.0. However, since Ubuntu 24.04 LTS was released after our code freeze, it will be supported starting with version 6.1.

    Thank you for your understanding.

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    Robin Koch
    • Edited

    Dear Support,

    I totally understand this. The thing that currently has me frustrated if that in our showroom we installed V6 on the server to check it out. My client (MacOS) asked me to update the client and it happily did so. After the update I was unable to open the client anymore. Even re-installing the application with the V5 didn't solve the issue.

    If the update's not compatible with my machine, I suggest to give a message to the user while trying to update.

    Currently I have spin up a Windows machine just to finish a few implementations I have to do.

     

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