Dahua IPC-HDBW3541F-AS-S2 Missing SMD option when adding rules

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Campbell Steven

Hi,

I've got a IPC-HDBW3541F-AS-S2 that I'm testing:

https://www.dahuasecurity.com/products/All-Products/Network-Cameras/WizSense-Series/3-Series/5MP/IPC-HDBW3541F-AS-S2=S2

The camera is running the latest Dahua branded firmware, and it detects with the Analytics plugin in NX:

I've enabled SMD on the camera like I've done with many Dahua's but it doesn't appear when I try and add an analytics rule for it nothing is populated in Event Type:

I noticed there were some Dahua SMD fixes in v5.1.1 however upgrading to that doesn't seem to have fixed the issue.

Thanks

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    David Estabrook

    myself as well as others are still having issues with Dahua Smart Motion Detection showing up in 5.1.1 as well.  

     

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    David Estabrook

    Put the rule in like this and it seems to work.

     

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    Campbell Steven

    Yeah, the problem is for me I don't have anything in the "Type" drop down to select from it's empty.

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    Norman - Nx Support

    Hi David Estabrook and Campbell Steven,

    I hope this message finds you well. While reviewing our community discussions, Could you please confirm if your question is still relevant? If so, I'd be more than happy to explore ways we can assist you.

    Best regards.

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    Campbell Steven

    Hi Norman-Nx-Support

    Yep still have the issue, I suspect maybe it's related to a newer Dahua and SMD 4.0? But I'd appreciate if it could be investigated and confirm if that's the case and if it will likely be resolved in newer NX versions.

    Thanks

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    Norman - Nx Support

    Hi Campbell Steven,

    In your case, it is important to verify that the camera is recognized as a Dahua device.
    You can verify this in the Camera Settings menu, tab General, where the Vendor name should be Dahua.

    If that isn't the case, please let us know the names that are displayed for Vendor and Model, and we might be able to create a workaround, or we might direct you to Dahua.

    If the Vendor is Dahua, I would do the following:

    1. Remove the device from the system
    2. Start Wireshark with the IP address of the device as the host filter
    3. Add the device back to the system
    4. Wait till the initialization is finished (camera is showing the video stream)
    5. Stop Wireshark and share the pcapng file (for example through WeTransfer link, uDrop, Google Drive, etc.)

    We'll check the Wireshark file to understand what goes wrong.

     

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    Campbell Steven

    Hi Norman-Nx-Support

    This is what the camera shows as under NX for vendor and model:

    I'll create a pcap and send. Do you have a way for me to send directly to you, rather than via this forum. The camera is running the latest firmware from Dahua.

    Thanks

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    Norman - Nx Support

    Hi Campbell Steven,

    I have transferred this topic, into a support ticket, so our support team can assist you with the investigation of the reported issue.

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