Nx cloud issue

Answered

Follow

Lital Akulov

• August 06, 2023 08:34

Hey guys, 

I have an issue with 3 of the servers that are connected to the Nx cloud. 
First I merged all of them into one system but over the week we noticed we have a huge delay with the cameras stream.
I tried to separate them but the delay is still happening. ( already check if we have an internet issue and everything looks fine)

NOTICE: All servers are running on Ubuntu machine 20.04 version and the Nx version is 5.0.0.36634

0

• 

  Lital Akulov

  • August 06, 2023 13:22

  After a few tests, we think it may be related to the location we are and we need your help to verify it.
  our local servers are in Israel and we have issues with the servers that are connected to our Nx cloud.
  We tried to enter those servers via VPN from the US and didn't have any issues, we saw the stream running smoothly.
  
  Do we have the ability to confirm it?
  
  Thanks,

  0

  Comment actions Permalink
• 

  Adam Pryor

  • August 07, 2023 18:57

  Hi Lital,

  I've escalated this issue to a support ticket and we will need to investigate this as well as collect logs.

  0

  Comment actions Permalink
• 

  Lital Akulov

  • August 08, 2023 07:10

  Hey Adam Pryor,
  
  There is something I can do to help you figure out what happened?
  There is an option to change our Nx cloud region? to Europe maybe?
  
  I also upgrade our servers to the newest version and I still don't see any changes.
  
  Thanks,

  0

  Comment actions Permalink
• 

  Adam Pryor

  • August 08, 2023 15:49

  Hi Lital,

  I've replied via the ticket I created. Are you able to view that? It should have sent to your email.

  0

  Comment actions Permalink

Post is closed for comments.