PTZ Not working for Amcrest IP4M-1051 since 5.0.0.36871
Completed
I have several Amcrest IP4M-1051 cameras with firmware 2.620.00AC000.3.R, Build Date 2019-08-12 that no longer have PTZ controls in DW Spectrum since client/server version 5.0.0.36871. I recently tried upgrading to 5.1.0.37133 and I am still facing the same issue. I have previously reported this to DW Spectrum Support and was told this might be fixed in a newer version.
How I can get these re-enabled manually to support PTZ controls?
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So I may have solved my issue, but I noticed another one.
To fix this, in the Expert settings, I changed the secondary stream profile to utilize the primary stream, and the PTZ controls magically showed. I switched back the stream to the default and the PTZ controls continue to exist.
Separately 2 of my 3 IP4M-1051 cameras are showing a Yellow Exclamation Mark with:
"Reason: RTP error in secondary stream (Failed to parse SPS). (30 times)"I have tried to reboot them to no avail.
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And finally I am back in business. It looks like the newest version of DW Spectrum does not like utilizing H265 in the secondary stream on these cameras. Switching to H264 makes the error go away. Is this a ffmpeg issue on the server? Ideally I would like to use H265, but since it works for the primary stream, I'm ok with it for now.
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Hi Bryan York,
I hope this message finds you well. While reviewing our community discussions, I noticed that there hasn't been a response from other community members regarding your query. Could you please confirm if your question is still relevant? If so, I'd be more than happy to explore ways we can assist you.
Best regards.
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Hi Bryan York,
I've transferred this topic into a support ticket, so our support team is able to communicate directly with you about the issue.
I will close this topic.
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