Cant log to Nx cloud

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Lital Akulov

• June 21, 2023 07:35

Hey ,

I can't connect to Nx cloud with any of my users.
once a month, I'm getting a message "Your session has expired" and it takes a while until I can connect again but this time, I'm also getting an error on my account that they are doesn't exist

Please advise,

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  Rune Hesthagen

  • June 21, 2023 09:22
  • Edited

  That would be great to have a status page to follow, and you guys wouldn't have to answer so many supportcases.

  The link is https://status.nxvms.com/ 
  My new comment is on pending, so I updated this post.

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  Ichiro

  • June 21, 2023 08:49
  • Edited

  Hi Lital Akulov, ,Chris Kemp, Joakim Frid, Jan v Gestel, Stephan Versluis, karol.szkodzinski
  
  FYI, this is an issue on the Cloud backend auth module. 
  Sorry for keeping you waiting, the cloud backend team is working on this now.
  
  Will keep you post.

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  karol.szkodzinski

  • June 21, 2023 08:45

  Same problem here (north Poland).

  #1 - Local system works.

  #2 - LDAP integration works.

  #3 - Cloud users gets: "account does not exist"

  #4 - Mobile clients can't logon or see systems if already logged on.

  #5 - Login to https://nxvms.com/ doesn't get completed.

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  Stefan Dekkers

  • June 21, 2023 08:57

  Yes same issues here in the Netherlands.

  Is there a site were we can see network optix systems status?

   

   

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  Ichiro

  • June 21, 2023 09:53
  • Edited

  Hi all 

  The maintenance and fix has been applied, the cloud service is back on line.

  You can check the status from this page as well.

  https://status.nxvms.com

  ​

  Thanks for your understanding and patience.

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  Stephan Versluis

  • June 21, 2023 09:53

  Working again here.

  Status page is very usefull, thanks.

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  Chris Kemp

  • June 21, 2023 08:03

  My customers and I also cannot log into our systems through nx cloud - comes up with account does not exist like the screenshot Lital Posted

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  Joakim Frid

  • June 21, 2023 08:05

  I have the same problem.

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  Jan v Gestel

  • June 21, 2023 08:14

  Same problem here.

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  Stephan Versluis

  • June 21, 2023 08:35

  We have the same problem.

  LDAP seems to work.
  Cloud users getting "account does not exist" back.

  Login to https://nxvms.com/ is very slow.

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  Ichiro

  • June 21, 2023 09:23

  Hi All,

  The Cloud service status can be checked from the status page here :  https://status.nxvms.com/
  
  

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  Norman - Nx Support

  • June 21, 2023 11:21

  Rune Hesthagen / Jasper Leenknegt / mathijs brugmans
  
  You shared the status page, and therefore your comments were listed to our SPAM queue.
  Since the link is known, I deleted the posts.
  
  Glad to see all was resolved now, and therefore the topic will be closed for comments.

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