AXIS M1075L audio issue ( Previous ticket 33373)
New
Hello there,
Following Norman's recommendation we are opening this new ticket for an old unresolved ticket.
AXIS says I can't provide support to non-registered developers. We are not but hope you are.
We were instructed by AXIS to call in to support.
Please advise how to procced.
Regards,
Miguel Dina
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It seems you're facing an issue with AXIS and need assistance with providing support to non-registered developers. While I can offer some general guidance, it's essential to follow AXIS's specific procedures for addressing this matter. Here are some steps you can consider:
Contact AXIS Support: As instructed by AXIS, calling their support hotline or contacting their support team through the designated channels is usually the best initial step. They should be able to provide guidance on how to proceed with providing support to non-registered developers while adhering to their policies.
Clarify Your Relationship: Ensure that you have a clear understanding of your organization's relationship with AXIS. If you are an authorized partner or developer, AXIS may have specific processes in place for you to support non-registered developers. Make sure you have the necessary credentials or permissions from AXIS.
Documentation: Review any documentation or agreements you have with AXIS, especially those related to support and developer partnerships. These documents may contain information on your responsibilities and limitations when supporting non-registered developers.
Training and Certification: If AXIS requires you to support non-registered developers, they may also provide training or certification programs for partners YourTexasBenefits Application or developers. Ensure that you and your team are appropriately trained and certified to provide this support.
Privacy and Security: Be mindful of privacy and security considerations when providing support to external developers. Ensure that you handle sensitive information and data in compliance with relevant regulations and best practices.
Record Keeping: Maintain detailed records of your interactions and support provided to non-registered developers. This documentation can be valuable for both accountability and resolving any potential disputes.
Follow Up with AXIS: After contacting AXIS support, follow up with them to ensure that your issue is being addressed and that you receive clear guidance on how to proceed. Be persistent in seeking a resolution if needed.
Legal Counsel: In complex situations or if legal matters are involved, consider seeking legal counsel to ensure that your actions comply with all relevant laws and agreements.
Remember that the specific steps and requirements may vary based on your relationship with AXIS and the nature of your support. It's crucial to work closely with AXIS support to resolve this matter effectively and in accordance with their policies.
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