Mobile app shows "Unreachable for server

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John Griffin
I'm using the Wave VMS rebrand on 4.1.0.31767 but Hanwha support has been unable to help find the problem. I have a server on Ubuntu 20.04 that shows unreachable from mobile. It works fine from the desktop software. I'm not sure what to try to remedy this issue I just know that after 2 weeks of Hanwha support failing to identify the problem, my customer is getting short with me so I'd like to get this issue solved. Thanks in advance
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    John Griffin

    20.0.31784 is the app version. NX Witness is on 20.4 in the play store but the NX app can't see my wave servers so I can't tell of the mobile app version is thenproblem

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    Roman Yuldashev

    Hi John Griffin, 

    We need a bit more information. 

    Could you check THIS support article and follow the suggestions in the article and if it doesn't resolve the issue tell us more about the situation?

    Does this problem occur when connecting via mobile Internet, or via wi-fi too?

    What provider is used? What is the phone model?

    How are you connecting? As a local user or a cloud user?

    Thanks.

     

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    Roman Yuldashev
    • Edited

    Please refer to this LINK to download the latest version of the application.

    Use THIS article to learn how to install Nx Mobile without the Google Play Store.

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    John Griffin
    • Edited

    Server is Ubuntu 20.04 LTS
    Wave Server version is 4.1.0.31767
    And 4.1.0.32602 Beta

    Problem occurs on Wifi and 4G/5G

    Provider is Verizon Wireless, AT&T, and Firstnet for mobile. Wifi providers were Comcast Business, Xfinity, and Wide Open West.

    Phone Models tested are Samsung Galaxy S20, Samsung Galaxy XCover Pro, Samsung A57, Motorola Moto Z3 Play, Motorola Moto Z Force, and Motorola LEX L11.

    Connecting Via Hanwha Wave Sync.
    The problem doesn't seem to exist on the PC Client software only in the mobile app on android. iOS devices don't seem to be effected.

    Android app version is 20.0.31784. this is the latest available app version according to Hanwha support however the ios app is version 20.4.32276 and when I install the latest NX Witness mobile app from the play store it is also 20.4.32276. it seems Hanwha is behind on releasing the app update for Android. Is it possible this is a bug in the mobile app? And if so is it possible for me to load wave servers in the NX Witness app instead?

    Thanks

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    John Griffin

    It seems the link you gave me to sideload 20.4.32276 does fix the problem. I'll test this for a day or 2 and reply back to let you know of this is the solution. Thanks.

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    John Griffin

    After some testing I can confirm that the bug is fixed in this version. Thanks for the assistance.

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