Display "No signal" with NX Client but it works fine with Onvif Device Manager (ODM)?

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    Derek Mangasarian

    Hi Nhat,

    Looking at the Wireshark information, the camera is rejecting standard ONVIF requests from the mediaserver. Most likely, it is a camera/firmware issue.

    Also, if this is not a supported vendor for integrated thermal events, it's possible that those would not work right now either.

    1. Can you provide the manufacturer details - vendor and model of this camera?
    2. Make sure that Nx Witness is updated to the latest patch.
    3. Update camera firmware to the latest version / default the camera
    4. As a possible workaround, disable camera optimization:
    • Remove / add the camera to the system again.

    For the whole system: 

    • Main Menu > System Administration > General tab - Uncheck "Allow system to optimize camera settings"

    For just the camera:

    • Camera Settings > Expert Tab - Check "Keep camera profile stream and settings"
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    Nhat Nguyen Trong

    Hi Derek Mangasarian,

    Thank you for your support. Here are the information that you need.

    1. Vendor: emTake, model: MT10

    2. I have updated to the latest patch recently, 4.1.0.31398

    3. I have checked. This is also the latest camera version, either

    4. No way works, I have tried many times

    I've got the tcp packets between the camera and ODM, when I connect and open "Live video". You can use it for comparison

     https://drive.google.com/file/d/197qsfprAhK_hmU_Ws9nS8myrkdaCZvqV/view?usp=sharing 

     

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    Wendy Chuang

    Hi Nhat Nguyen Trong,

    It seems like the issue will require further investigation, as a result, we would like to connect remotely to your camera with the reported issue in order to resolve the problem as soon as possible. Would you please port forward the camera and share its details with us? If you agree, I'll forward this ticket to our ticket system for the sensitive information provided.

    Thank you.

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    Nhat Nguyen Trong

    Hi Wendy Chuang,

    Please confirm to forward this ticket to your ticket system. I'll send you the IP information of camera then.

    Thank you. 

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    Wendy Chuang

    Hi Nhat Nguyen Trong,

    I've forwarded the post to the ticket system. Please check your mailbox and reply with the requested info to us directly.

    Thank you for your cooperation.

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