Vivotek Firmwire compatibility in NX server

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    Ichiro

    Hi Md Saidul Islam Ziku,

    Since we listed the firmware version that has been reported, it is likely that some other versions might have the same issue. (The ONVIF integration and unexpected response from the firmware)

    As a result, you can simply update the camera firmware - from other users, IB9360 series on VVTK2.2 firmware should be working. It is also suggested that you can try the same test on v4.2.0 Nx Witness did some workaround for this issue and it should be fixing on 4.2.0 rc already.

    In-Client Upgrade:

    Build Number:   32631
    Password:   lyvwh8
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    Joshua Geaney

    Hi Team,

    I have NX 4.2.0.32840 installed.

    I have just updated Vivotek Cameras FD9830-H toVersion: 2.2002.13.01j

    The cameras now do not connect no matter what I do.

    Thanks Guys

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    Norman Graafsma

    Hi Joshua Geaney,

    In the next public patch of version 4.2, there will be a fix in the Camera Settings menu, tab Expert, where you can choose which media file source has to be used.

    If you like I can offer you a non-tested build for verification purposes, but since there was no standard QA control applied to this build, minor or even major bugs might appear and therefor it isn't recommended using it in a production environment.

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    Andreas Winkler

    Hi Norman, 

    I have the same issue with VIVOTEK IB9388 camera and newest Firmware and NX 4.2.0.32840. When you will release the new software? 

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    Norman Graafsma

    Hi Andreas,

    The new monthly patch, that includes a solution for the Vivotek issue, should be released this week.

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