Dear NX team,
We are using vivotek camera to install in NX server. But we are facing firmware mismatch issue from NX server.
So far we analysed the solution from NX supports forum. We already applied solution #A. But we failed. So by the instruction of forum we need to raise the issue to NX Witness Dev Team.
Informations as below.
- Vivotek Camera Info:
- Vendor: VIVOTEK
- Model: IB9360-H
- Firmware: 0223
NX server Issue#1
FAILED: Camera request “GetProfiles” failed with error “Fault info: Reason: Action Failed. The requested SOAP action failed.. Additional: SOAP-ENV:Receiver. Sub info: “http://www.onvif.org/ver10/error”:Action. “. Please try to reboot the cameras, then restore factory defaults on the web-page. Finally, try to update the firmware. If the problem persists, please contact support.
Confirming target camera provides media stream.
FAILED: Camera request "GetStreamUri" failed with error "Fault info. Reason: The specified media profile does contain either unused sources or encoder configurations without a corresponding source.. Additional: SOAP-ENV:Receiver. Sub info: "http://www.onvif.org/ver10/error":Action. ". Please try to reboot the camera, then restore factory defaults on the web-page. Finally, try to update firmware. If the problem persists, please contact support.
Md Saidul Islam Ziku
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