NX Witness server keeps disconnecting from cloud

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    Norman - Nx Support

    Dear Julien ROMANO,

    I hope this message finds you well. To ensure accurate information, I have consulted one of my colleagues, who is currently asleep and will be reviewing the matter later. Rest assured, I will promptly inform you as soon as I receive further details.

    In order to gain a better understanding of the situation, I have a few initial inquiries for clarification:

    1. When you mention the system being 'disconnected,' are you referring to the system being physically disconnected from the cloud, necessitating the system owner to reconfigure its connection to Nx Cloud? Or do you mean that the system is simply unavailable at the moment?

    2. Is it possible that API calls are being directed through the cloud using the vmsproxy.com option?

    Thank you, should you have any additional questions or concerns in the meantime, please feel free to let us know.

    Best regards.

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    Julien ROMANO

    hi Norman-Nx-Support

    1 - the VMS isn't available (through cloud) to connect for remote NxWitness client. 70% of time, the VMS location is greyed (for me, and all customers of this site)

    2 - what do you mean ? 

    I note that when i connect to server with anydesk/teamviewer (because NxCloud doesn't work, so i check server), the Nxcloud connection changed to be available within 10sec. (no powersaving is activated or lockscreen)

    We work under Ubuntu 20.04.5 LTS

     

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    Norman - Nx Support

    Hi Julien ROMANO,

    I hope this message finds you well. I wanted to inform you that I have moved the topic into a support ticket. This will allow us to conduct further investigations in a more organized and efficient manner.

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    Norman - Nx Support

    Made some manual changes on the cloud side for this specific system. Fixed.

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