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After reboot or upgrade "Storage is not configured"

Completed
Oliver Bird

Running 5.0.0.36528 (and the previous release, same issue) on Ubuntu Server 20.04.

It seems the storage gets de-selected on a reboot/NX Restart.

 

 

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Comments

11 comments

Date Votes
  • Norman
    • Network Optix team

    Dear Oliver Bird,

    I'm sorry to read about the issues you've been experiencing. I would like to recommend upgrading to version 5.0.0.36634, which should resolve the issue. You may download this build and obtain the in-client upgrade credentials by following THIS link.

    Please do not hesitate to contact me if you require further assistance or have any questions.

    Best regards.

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  • Oliver Bird

    Hi Norman

    I'm getting a 404 on that link?

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  • Norman
    • Network Optix team

    Hi Oliver Bird,

    Please use these credentials for an in-client upgrade:

    In-Client Upgrade:

    Build Number:   36634
    Password:   thn04r
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  • Oliver Bird

    Hi Norman

    Sorry it's taken me a while to get to this.

     

    It's telling me I already have that build installed?

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  • Norman
    • Network Optix team

    Hi Oliver Bird,

    I hope this message finds you well. I wanted to address the ongoing issue you're experiencing, even if you have already updated to the latest version. To troubleshoot further, I suggest checking if the drives are properly mounted. You can check THIS video with an explanation how to auto-mount the drives.

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  • Oliver Bird

    Hi Norman

    The storage is a ZFS array that's mounted with the standard ZFS mountpoint options.

    Side question - If I need to adjust free space on a drive, does this dialogue mean that it will apply the normal procedure for recycling the oldest footage first, and not delete the whole video archive?

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  • Oliver Bird
    Edited

    Hi Norman

    Any news on this?

    The issue is still present as well.

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  • Oliver Bird

    Hi Norman

    Any plans for this issue to be addressed?

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  • Norman
    • Network Optix team

    Dear Oliver Bird,

    I hope this message finds you well. While reviewing our community discussions, I noticed that there hasn't been a response from other community members regarding your query. Could you please confirm if your question is still relevant? If so, I'd be more than happy to explore ways we can assist you.

    Best regards.

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  • Oliver Bird
    Edited

    Hello Norman,

    This is now being looked after in a ticket #35964

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  • Norman
    • Network Optix team

    Thanks for the update Oliver Bird!

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