Backup lagging behind
AnsweredIs the date displayed in the UI supposed to be updating? I have the impression the backup only starts when manually triggered. It's currently 16 April and last backup at 13 April?
Nx Witness Client version 5.0.0.36410 (47b87648a400).
Built for windows-x64 with msvc.
OpenGL version: 4.6.0 NVIDIA 516.94.
OpenGL renderer: NVIDIA GeForce RTX 3090/PCIe/SSE2.
OpenGL vendor: NVIDIA Corporation.
OpenGL max texture size: 32768.
NAS (172.16.20.2): v5.0.0.36634
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Hello Sen Haerens
I hope you're doing well! I assume you have tried clicking on the 'Refresh' button already?
If that is the case, and didn't resolve the issue, I would like to suggest that you upgrade to version 5.0.0.36634. You can easily upgrade using the in-client upgrade credentials below:
Build Number: 36634
Password: thn04rOnce you upgrade, please check if the issue still persists. If it does, we would be more than happy to assist you further. To do so, we kindly request that you add us as a cloud administrator. You can use the email address nx.verify@gmail.com for this purpose, or we can also use TeamViewer if you prefer. If we use TeamViewer, we'll transfer this topic into a support ticket to ensure you can share the details privately and secure.
Thank you for your cooperation and I look forward to hearing from you soon!
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Dear Sen Haerens,
Thank you for providing the update. I am happy to read that the issue has been successfully resolved after the update.
Best regards.
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