NX software has a problem controlling PTZ
Completed
CURRENTLY MY PTZ DEVICE IS CONTROLLED BY VIDEO SERVER CONNECTED TO PTZ'S RS485
When I want to control it with nx software, the PTZ symbol appears, but I can't control it, what is the problem?
NX version 36634
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Dear chris chen,
Thank you for bringing up this issue. In order to help you troubleshoot the problem, I would suggest trying to control the PTZ cameras with Onvif Device manager first. If the cameras can be controlled successfully with Onvif, then they should also be controllable in Nx Witness VMS. However, if you are unable to control the cameras with Onvif, it's likely that there are issues with the RS485 PTZ controls, either they aren't fully supported or other settings should be made in the device, more specific, the protocol and/or baud rates.
To have better understanding of the issue, it would be beneficial to investigate the communication between Nx Witness and the PTZ device. I recommend capturing this communication and examining the replies to the PTZ commands that are being sent from Nx Witness to the PTZ device.
Please let me know if you have any further questions or concerns. I'm here to help.
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Dear chris chen,
I hope this message finds you well. We have reviewed the issue you reported, and we believe that further investigation is necessary to resolve it as soon as possible. In order to do so, we kindly request your assistance to remotely connect to your camera.
If possible, could you please port forward the camera and share its details with us? If so, please confirm, and we'll convert this topic into a support ticket to provide you a private environment to share the remote login credentials.
Thank you for your cooperation and understanding. Please do not hesitate to contact us if you have any questions or concerns.Best regards.
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