As a Surveillance MSP, the systems, both web and thick client, are cumbersome for a large number of systems. I'd like to request a unified dashboard that can help manage a large number of surveillance systems with ease. The dashboard should display system names, number of cameras, an indicator for offline cameras, number of storage drives, storage drive issue indicators, and CPU/RAM usage in a single list.
As an MSP for surveillance systems with nearly 65 accounts, many of which have 50+ cameras, managing these systems is currently a cumbersome process that takes up a significant amount of time. Therefore, a comprehensive dashboard that can assist in managing these systems efficiently is needed.. The dashboard should include a unified list of all systems with their respective names, number of cameras, an indicator to show if any cameras are offline or experiencing issues, and the number of storage drives and if any are having problems. Additionally, a CPU/RAM indicator for each system should be displayed on the dashboard.
Business impact of the limitation or the missing feature
The implementation of a comprehensive dashboard for managing surveillance systems would have a significant impact on both MSPs like me and my customers. For me as an MSP for surveillance systems with almost 65 systems, it would greatly improve the efficiency of management and care of the systems on a day to day basis, enabling me to quickly identify and resolve system issues without spending 3-4 hours every day on camera by camera, system by system overall health checks or having to wait until after I receive customer reports of a problem. This would also allow me to allocate more time to selling and installing new systems. This would also be a huge benefit for my customers with multiple systems within their own organization (I have 2 restaurant groups with this complaint), a unified dashboard would provide a better overview of their systems and enable them to manage system issues at a glance without having to wait for customer calls or helpdesk reports. Overall, the implementation of a unified dashboard feature would greatly improve the management of surveillance systems, leading to increased efficiency and cost-effectiveness for both me and my customers.
Below is a Screenshot of the current Nx Cloud/Wave Sync Dashboard (System info blurred for NDA and customer privacy)
Below is a mockup of what this feature could look like instead:
Please sign in to leave a comment.