NX Witness server disconnecting from cloud
Answered
The River House NX Witness server seems to be disconnecting from the Cloud a few times a week and not reconnecting.
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Hi all, to confirm. When the system is Offline via Nx Cloud that if Thomas restarts the actual server it then comes Online again. Also Thomas can connect to the server using remote desktop software. This confirms that the server is connected to the internet. Is there anything that Thomas could check that could be causing this issue with Nx Cloud and servers connection to this service?
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Dear Thomas Parker and Lloyd Riley,
Could you confirm the version of Nx Witness that you are currently using? To ensure that you are utilizing the most up-to-date software, I would recommend upgrading to the latest 5.0 patch. This update includes various parameter extensions that address similar reports.
To upgrade to the latest patch, you can use the following in-client upgrade credentials:
Build Number: 36528
Password: t70bgtPlease let me know if you have any questions or concerns regarding the upgrade process, and please let me know if this patch resolved the issue for you. I am more than happy to assist you in any way I can.
Best regards,
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Dear Thomas Parker,
Thank you for your cooperation. We kindly request that you keep us informed of any updates and kindly remind us if you still encounter any difficulties.
Should you experience any issues, please provide us with the cloud IDs of the affected systems and the approximate timestamp at which you noticed the issue. Additionally, please provide us with the relevant timezone information. These details will be of great assistance to us in identifying any anomalies in our cloud logs.
Thank you and best regards.
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