Client Freezes when zooming into the timeline
Answered
Hi All,
When I zoom the timeline in using my mouse wheel it nearly always freezes at we go past the 3 hour ticks
This behaviour started on Monday but not after an update or any other change that I can think of.
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I have tried this on several servers and various clients on Linux and Mac - 5.0.0.35745
I can't limit it to a single server or client.
When I try a Windows client agains the same server it works fine.
But, Lloyd from Envisage has checked Linux and Mac clients and they work fine.
Very strange.
Not crushing but I would be interested if anyone had any ideas?
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Dear Simon Faulkner,
Thank you for bringing this issue to our attention. Our developers are currently working to resolve it, and we appreciate your patience in the meantime.
We believe the issue may be related to daylight savings time (DST), and we have found a temporary solution that may help. You can switch to a timezone without DST on your client device.Firstly, you can check the current timezone setting by running the command:
timedatectl
If you find that the current timezone is incorrect, you can change it by running the following command:
sudo timedatectl set-timezone <your_time_zone>
In your case, you can use either of the following commands to set the timezone to Australia/Melbourne or Australia/Victoria:
sudo timedatectl set-timezone /Australia/Melbourne
or
sudo timedatectl set-timezone /Australia/Victoria
Once you have set the timezone, it is good practice to double-check it by running the command:
timedatectl
Finally, when you're finished, you can close and shutdown the SSH session by entering:
exit
We expect a permanent solution for a short notice.
I hope this information helps. Let me know if you have any further questions or concerns.
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Ah! I should have thought about he clock change.
Wow, thank you for the swift answer and resolution.
Just FYI, I think it only occurs if you zoom with the mouse ion the green 'recordings' section of the timeline
If you zoom on the dark green non-recorded section it seems to get past the 3 hour tics
YMMV
Cheers Simon -
Dear Simon Faulkner,
I hope this message finds you well. I wanted to let you know that our team of developers has successfully resolved the issue that you reported. I have personally built a patch overnight to address the problem. You can find the private patch HERE.
To ensure that the patch is applied correctly, please make sure that the common timezone setting is used. Once you have applied the patch, I would greatly appreciate it if you could let me know whether the issue has been resolved for your system as well.
Thank you for your patience and understanding throughout this process. Please don't hesitate to reach out if you have any further questions or concerns.
Best regards. -
Dear Simon Faulkner,
Although I appreciate the credits you gave me, I must clarify that the credits should go to our developers, as they were the ones who made the fix. I simply implemented it in the build.
I appreciate your confirmation and I will be sure to share the positive outcome with our team. This fix will be incorporated into the upcoming public patches.
Thank you for your understanding and cooperation.
Best regards.
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