HIKVISION ANALYTICS: HIKVISION-CGI not being recognised?

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    Norman - Nx Support

    Hello Ben Williams,

    I hope this message finds you well. I wanted to discuss with you about the Hikvision device that you added as an Onvif device. Based on my experience, if the camera doesn't respond correctly to the Hikvision ISAPI requests, it can sometimes result in it being added as an Onvif device. However, this is not something I've personally encountered during the discovery process.

    If you'd like to confirm this behavior, you can check the discovery process through Wireshark. On another note, it's more common for the camera not to be recognized as a Hikvision device, and instead, have a different Vendor name.

    Would it be possible for you to share a screenshot or the Camera Setting menu, tab General, that reveals the following information?

    • Vendor name
    • Model name
    • RTSP urls

    This would greatly help me in determining the issue and moving to the next step.

    Thank you for your time and assistance.

    Best regards.

     
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