Some cameras showing as Unauthorized.

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Jaimi Taylor

• February 27, 2023 20:56

Hi,

I'm experiencing an issue where some cameras were moved from 1 server to another withing the same system and now they seem to be giving an "Unauthorized" error message.

As you can see, there's quite a bit or archived footage that has been able to be recorded but the camera/s are still dropping off. Some have recorded more than others. 
What solutions have people been able to have success with?

All cameras are HikVision.

Many thanks in advance.

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  Norman - Nx Support

  • March 06, 2023 13:56

  Dear Jaimi Taylor,

  I hope this message finds you well. I noticed your recent topic hasn't received a response yet.

  To ensure that your issue is addressed promptly, I transferred your topic into a support ticket so that our support team can assist you with the investigation and provide you with the necessary assistance.

  Please let us know if there is anything else we can do to help.

  Best regards.

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