Hikvision Encoder licence

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8 comments

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    Norman - Nx Support

    Hi Joshua Crooks,

    Please follow the steps as described below:

    1. Stop the mediaserver application and paste the resource_data.json file in this LINK at the following location:

      For Windows: C:\Program Files\Network Optix\Nx Witness\MediaServer
      For Linux: /opt/networkoptix/mediaserver/bin/

    2. Now start the mediaserver application again.

    To stop and start the media server, please do it as follows:

    For Windows:

    Open the task manager, select tab ‘Services’ find the mediaserver application, right-click and select; Stop or Start

    For Linux:

    Open the terminal (Ctrl+Alt+T) and enter the following command; sudo service networkoptix-mediaserver stop or sudo service networkoptix-mediaserver start.

    After this, the request should be fulfilled.
    Please confirm, and we will add the fix to a future patch.

     

     

     

     

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    Joshua Crooks

    Thankyou for your reply,

     

    do i need to remove and re-add my recorder for this to take effect?

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    Norman - Nx Support

    Hi Joshua Crooks,

    That's not required. Restarting the mediaserver should assure the right licences should be applied.

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    Joshua Crooks

    Thanks,


    Still seems to show the encoder licence being used by channel 1 and is requiring 1 encoder licence per channel - am i right in thinking i should be able to use channels 1-4 with the 1 licence? If so i'll try and apply the patch again to make sure.

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    Norman - Nx Support

    Hi Joshua Crooks,

    1 encoder licence should suffice for 4 channels.
    So, please apply the resource_data.json file and this should resolve the issue.

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    Joshua Crooks

    I have applied the .json file but the result is still as above. I'm curious is it anything to do with this?

     

     

    I purchased this key under SKU: L06-NXWI which i beleive should be for 4 channels within 1 IP address. I do believe this key should allow channels 1-4 on my encoder,

    thanks for your timely response. 

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    Norman - Nx Support

    Hi Joshua Crooks,

    It seems like the issue will require further investigation, as a result, we would like to connect remotely through port forwarding to your device with the reported issue in order to resolve the problem as soon as possible.

    If this is possible, I'll transfer this topic into a support ticket, so you can share the information to login privately.

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    Joshua Crooks

    Yes please no problem. Please let me know what you need access to and ill setup port fowarding.

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