Issue wth PTZ camera moving
Answered
Hi there!
We have two casinos with 4 servers and 4 workstations in each of them. On 4 Nx servers we have installed the recommended build of Windows Server 2019, our 4 workstations we have installed the recommended build of Windows 10. And an optical connections between the servers, workstations and camera switches. On the previous Nx version PTZ cameras control was pretty good, without any gaps from the moment of the moving command' sending till camera move.
But with the last version we have got a strange effect: after servers reboot all is OK, but after 2-2,5 monthes we are getting an increasing gap between the time of the moving command and the camera move (till 3-5 or even more seconds). And again, after servers reboot, camera control gets restored.
Have you maybe the similar request from any other customers, or this problem we have got only in our in our two casinos?
BR.
Victor,
Batumi, Georgia
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Hi Victor Kravchuk,
Which cameras you were referring to? Can you provide more detail for the cameras? (Ex: Brand, Model, Firmware).
You may update the camera firmware to check if that issue can be fixed. From your description, it could be the camera response to the PTZ command/requests with latency after running for a while. If you restart the camera, will the camera be fine?
If it is possible, you can collect the Wireshark packet detail, and check if the camera respond to the request immediately or the server sent the request with delay.
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Hi, Ichiro!
Hikvision PTZ cameras, model DS-2DE4A425IWG-E. Firmware is the latest one. Camera rebooting does not cure the problem - only the server reboot brings the effect. In WEB camera responds as usual, without any delay. That is why I am asking about this.
Will wait for the next such an event, and try to get the picture from the Wireshark. But, maybe we are not alone - with this issue?
Thanks a lot.
V.
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