PTZ: Pan, tilt are always 0 from the response of GetDevicePositionPtzCommand command
Completed
Hi Team,
I'm having an issue getting the Pan, tilt, zoom detail from camera. When I change the PTZ device position, the zoom value is returned as expected but the pan, tilt value are always 0. I investigated with Onvif Device Manager program and found that the range of pan, tilt value is (-1, 1). So I doubt that the pan, tilt value are assumed to be integers.
Below is the camera detail and a sample response from GetDevicePositionPtzCommand command
Could you check it and tell me how to get the right values of pan, tilt?
Thanks,
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Hi, anyone here can help?
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The data that returns, is the data the camera provides, so I doubt we can do anything, but if you can provide remote access through port forwarding to the applicable PTZ camera, I'm more than happy to take a look, but it seems like something the camera vendor has to resolve.
Are you able to set and call presets?
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Hi Norman,
Yes, we can set and call presets.
Please email me so that I can give you the remote access details.
Thank you.
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Hi Norsalha Mahamud,
Can you tell me the issue you encounter?
Is it similar to the issue Nhat Nguyen Trong experiences?1 -
Hi Norman,
Yes, same problem. Actually, I am working with them to solve this issue.
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Hi Norsalha Mahamud,
I have created a support ticket on your behalf.
Please share the forwarding details in the ticket for further investigation.
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Hi Norman,
I still haven't receive any response from Nx support team regarding this issue.
Please help to advise. Thank you.
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Hi Norsalha Mahamud,
I have created ticket #32332 on Monday 12:11 pm on your behalf. Please check your pending tickets.
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The device provided unexpected responses to the Onvif requests and the manufacturer will be informed by the reseller, so we are going to assume your question has been answered and set this topic to 'Completed'.
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