Gmail is a popular service people use for outgoing emails on Nx Desktop. As of May 30, 2022, Google no longer supports using third-party apps or devices that ask you to sign in to your Google Account via the less secure method of using only your username and password.
Google offers a more secure method with mandatory two-factor authentication (2FA) and a dedicated App Password that can be used for the outgoing email service in Nx Desktop.
Set up an App Password
Before following these steps, we assume you have an existing Gmail account with 2-Step Verification enabled.
- Navigate to your Google Account.
- Select the Security section (1).
- Under Signing in to Google select App Passwords (2).
- At the bottom, choose Select app and choose Other (1) and enter a name you want to use as a reference and click Generate (2).
- Copy the generated password (1) and click Done.
- Enter the details (1):
a. Email = the Gmail address
b. SMTP Server = in case of Gmail it is smtp.gmail.com
c. User = the Gmail address
- Enter the App Password (2), or paste it here if you copied it in step 5.
- You can Test (3) the credentials. The Result should be: Success.
- For the best possible security, select TLS for the secure connection (4)
- When done, select Apply (5).
NOTE: As soon as you hit Apply (5), the password field (4) will be empty, and you will not be able to use the TEST button anymore. For security reasons, the credentials are removed from Nx Desktop and stored securely in Nx Server.
In case you encounter difficulties with setting up 2-Step Verification or App passwords for your Gmail account, please check the following support articles from Google or contact your system administrator.
If you have any questions related to this topic, or you want to share your experience with other community members or our team, please visit and engage in our support community or reach out to your local reseller.