How to fix an Analytics Database Storage Issue

Why do I get the error:

“Storage Issue: Analytics storage DB error. Insufficient permissions on the mount point”?

This might happen on Ubuntu servers when trying to store analytics data on a storage location that Nx Server is not able to properly access due to having inadequate permissions. Your server is likely missing the following permissions to the storage drive:

• Read (the capability to read the contents of the file)
• Execute (the capability to execute a file or view the contents of a directory)

How to fix the storage issue

In the WebAdmin client Advanced settings, there is an option called forceAnalyticsDbStoragePermissons that provides the Server application the necessary read and execute permissions for that storage location.

Follow the steps below to enable the option:

1. Open the WebAdmin client Advanced page:
   http://<serverIp>:<server port>/#/settings/advanced
2. Enable forceAnalyticsDbStoragePermissons.
3. Select Save

Questions

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