How to detach a specific server from the system

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Affected Roles: System Owner • System Administrator
Related Nx VMS Apps: Nx Server 
Difficulty: Medium
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What is detaching a server and why would I need to detach it?

Detaching a server is the action that can be performed if it is necessary to isolate a server from the current System. Usually, it is because of the maintenance of a specific server or some other field site requirements, but in general, this action is rarely performed.

How to detach a server from the current system

To detach Server from the System using the Server's Web Client:

1. Please remember or write down the license code you were activated on the server you want to detach.
2. Open the browser on your machine and log in to the web client of the server that should be detached from the current System.
3. Use the admin account to log in.
4. Click the Settings tab on the top then click the Server tab.
5. Navigate to Detach server from the System.
6. Click the button of Detach from the system, then enter the admin password and confirm the action.
7. You will be asked to enter a new system name for the server you detached.
8. Please enter the original license code and activate it again after you detach the server.

IMPORTANT: All Nx Cloud users including the Cloud System owner will be deleted when a server is unlinked from the Cloud System. Only the local owner and local users will remain.

Note: If licenses have previously been activated on the server being detached, it will be disabled with the error "Server not found." Please enter the original license code and activate it.

Detach a server from system by restoring server's factory defaults

1. Please remember or write down the license code you were activated on the server you want to detach.
2. Open the browser on your machine and log in to the web client of the server that should be detached from the current system.
3. Use admin account to log in.
4. Click the Settings tab on the top then click the Server tab.
5. Navigate to Reset server.
6. Click the button of Restore Factory Defaults, then Enter the server password and confirm the action.
7. You will be asked to enter a new system name for the server you detached.
8. You will need to configure them from scratch and the license code will need to be entered and activated again.

IMPORTANT: All cameras and configured settings will be deleted, but the recordings will be kept. Additionally, your licenses will be removed as well. Please remember or write down the license code before you restore the server.