The Server and Desktop Client applications are supported on the Ubuntu LTS releases, other derivatives of Ubuntu or Debian are not supported (like ElementaryOS, Kubuntu, Lubuntu, etc.). Make sure you are using a supported version of Ubuntu before you begin the installation process.
Only the default desktop environment, GNOME for Ubuntu, is supported. Other desktop environments such as KDE, LXDE, and customer tweaks may cause issues when using the Desktop client.
Instructions
The download and installation processes are the same for both Desktop and Server, and you can download them through the desktop GUI or the terminal. For novice users, the GUI might be less overwhelming, however don’t be scared or the terminal, since it is an easy-to-use application which offers a bit more flexibility than the desktop GUI.
Download the Ubuntu Installation Packages
The latest released versions of Nx Witness VMS are available and can be downloaded in two locations:
- My Nx - a customer/user portal with tools, downloads, the Works with Nx marketplace, and more. Note: MyNX account sign up/sign is required.
- Nx Cloud - does not require signing up and was designed for existing users or new users who have been added to an existing System.
Installation
- Open the terminal though the application menu or with Ctrl+Alt+T
- It is a good habit to ensure that the system is fully updated with the following commands:
sudo apt update
sudo apt upgrade - Install the downloaded package with:
sudo apt install ./{{installerName}}-client-<version>-linux-x64.deb
sudo apt install ./{{installerName}}-server-<version>-linux-x64.deb
Resolve missing dependencies
In some occasions, you might get an error message telling you that there are missing dependencies. If that is the case, open the terminal with Ctrl+Alt+T and enter the following command:
sudo apt install -f
This command will resolve all missing dependencies and once done, you automatically can finish the installation process.
Uninstalling the VMS for Ubuntu
- Open the terminal though the application menu or with Ctrl+Alt+T
- Enter the following command to uninstall the client application.
sudo apt remove ./{{installerName}}-client - When prompted, enter the sudo password
- When the removal is complete, you will be returned to the command prompt
- Enter the following command to uninstall the server application:
sudo apt remove ./{{installerName}}-mediaserver - When prompted, select either Remove the Database or Keep current version as desired.
You can use the following command to remove packages that were automatically installed and are no longer required:
sudo apt autoremove
For a clean uninstallation, please refer to THIS support article.
Questions
If you have any questions related to this topic, or you want to share your experience with other community members or our team, please visit and engage in our support community or reach out to your local reseller.
Comments
6 comments
the client install is not working under 18.04 LTS on my machine, error "Dependency is not satisflable libgstreamer-plugins-base0.10-0". install is success on 16.04 LTS in the same machine after reformat OS
Hi Sam,
Although we do not offer OS support, you could try the following command:
"Only the "Unity" desktop environment is officially supported"
Ubuntu 18.04 LTS Now ships with Gnome, assuming this is supported now?
Hi Kieran,
You are right Kieran. Ubuntu 18.04 LTS with the default Gnome desktop environment is supported.
Tweaks and other desktop environments are likely to work, but aren't officially supported.
is there any news about 20.04 LTS ?
Hi Kevin Verbeke,
From version 4.1 onwards, we will also support Ubuntu 20.04 LTS.
You can download the 4.1 Beta already and try it on a device with 20.04 LTS installed.
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