Under certain circumstances you might be asked to elevate / change the Main Logging Level of the Media Server by one of our Support Engineers.
To do so:
!!! Admin Credentials to the VMS will be required !!!
1. Navigate to the link below via your Browser:
localhost or 127.0.0.1 is the IP address of your Media Server
7001 is the Default Port used by the Nx Witness
2. Under the "Log settings" section locate the Main log level drop-down menu and choose the required option. In most cases you'll be required to elevate the log level to Debug2.
3. Click "Save". There will be no need to restart the Media Server.