We work hard to keep our list of Supported Devices as accurate as possible and always up to date.
Statistics Report enabled by default helps us out a lot with this mission and all it takes would be:
Three Online systems with the Nx Witness on-board with a device to be reported connected to each system.
Three devices of a same Model connected to a one Online system with the Nx Witness on-board.
While both options described above are "automated" thanks to our Statistics Report, it would take up to 30 days to see a desired device on our list.
So, how do you take over the report and make it faster?
Each report generated by the Nx on your computer can be forced using one of our API calls:
where <your server_ip> would be the IP address of a machine the Nx Witness media server would be running on. Simply feed the link to your Browser's URL field and if successful, the response would look like below:
The API call method would still require same type of a setup described in Options 1 and 2, as each report generated will have a unique systemId with a maximum count of 1.
But what if you have only one machine to run the Nx on or/and only one device of the model to report?
Install Nx Witness (server + client) and do the following:
1. Run the Desktop Client
2. Setup a new system
3. Don't forget the password, you'll need it later
4. Add the device to your system and assure a video stream is running for at least five minutes.
If you experience issues with adding a device to your system, please refer to our troubleshooting guide.
5. Open the Browser, submit the link and hit Enter. Credentials might be required (see step 3)
5. Open the Web Client and click on "Restore Factory Defaults" under the "Reset Server" section
Repeat the steps 1-5 for three times.
Note: after sending the report for the third time, System Reset (step 5) will no longer be required.
As a result, three reports would be generated and sent to our service with different systemIds. Eg.:
Review and Approval of newly reported devices usually do not take more than 3 - 5 business days.