Windows Upgrade: Licenses & Credentials Lost

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    Vincent Tong

    What if i can't find the old sql files in windows.old? I lost the licenses and settings after some sort of update

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    Sergey Yuldashev

    Hi Vincent.

    Likely it's something different that should be investigated.
    Please feel free to assign a separate ticket at the portal:
    http://support.networkoptix.com/hc/en-us/requests/new

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    Jeff Jones

    Does the newer creators updates v1703 create a Windows.old folder, or has Microsoft named it something different this time?

     

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    Norman Graafsma

    Hi Jeff Jones,

    We have missed your question so probably you got the answer already, but I'll answer is anyway. 

    The windows.old folder is created when you upgraded from Windows X to Windows Y, for example from Windows 7 to Windows 10. 

    Since Windows 10 is around for quite some years now and a lot of hardware was 'born' with Windows 10 on it, you won't find the windows.old folder, since it never upgraded from Windows X to Windows 10.  

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