In some cases Nx Witness licenses may need to be transferred (deactivated and reactivated). If you need to deactivate an Nx Witness license, please follow the process below.
License Transfer Process
- Download and fill out the License Transfer Form.
- Send the License Activation Form to your Nx Witness Reseller or Distributor.
- Reseller/Distributor submits the request at http://support.networkoptix.com.
License Transfer Approval
- Once the License Transfer Form has been received by the Nx support team we will review the request and either unlock the key for transfer or request additional information in order to confirm the validity of the request.
What are the valid reasons for a license transfer?
- Hardware Failure (NVR hardware fails for whatever reason)
- Hardware ID Change (Hardware modified - RAM, Motherboard, network card)
- Hardware Replacement (Transfer licenses to a new machine)
- Accidental License Assignment (User Error)